Privacy Policy

Last updated: 06 Jun 2026

This Privacy Policy explains how Autoflowmatrix (“Autoflowmatrix”, “we”, “our”, or “us”) collects, uses, stores, and protects information when businesses use Suite, our WhatsApp Business API management platform.

1. About Suite

Suite helps businesses connect their WhatsApp Business Account, manage WhatsApp message templates, send approved template messages, reply to customer conversations, receive incoming WhatsApp messages, and track message delivery statuses through Meta WhatsApp Cloud API webhooks.

2. Information We Collect

We may collect the following information:

• Account information such as name, company name, email address, and phone number.
• WhatsApp Business Account details such as WABA ID, Phone Number ID, display phone number, template details, and webhook configuration.
• Message-related data such as message content, recipient phone number, delivery status, timestamps, and webhook payloads.
• Contact information submitted or received through WhatsApp messages, such as customer name and phone number.
• Technical information such as IP address, browser details, logs, and usage activity for security and troubleshooting.

3. How We Use Information

We use collected information to:

• Provide WhatsApp messaging, template, inbox, and webhook services.
• Send and receive WhatsApp messages through Meta WhatsApp Cloud API.
• Manage WhatsApp templates and sync template statuses from Meta.
• Display message logs, delivery reports, and customer conversations.
• Secure accounts, prevent misuse, and troubleshoot technical issues.
• Comply with legal, regulatory, and platform policy requirements.

4. WhatsApp and Meta Platform Data

Suite uses Meta WhatsApp Cloud API to send messages, receive incoming messages, manage message templates, and receive webhook events. We only access WhatsApp Business data required to provide these features to the business user.

5. Data Sharing

We do not sell personal data. Data may be shared only in the following cases:

• With Meta Platforms, Inc. where required for WhatsApp Cloud API functionality.
• With service providers who help us host, secure, or operate the platform.
• When required by law, regulation, legal process, or government request.
• To protect the rights, security, and integrity of Autoflowmatrix, Suite, users, or customers.

6. Data Storage and Security

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, or loss. Access tokens and business credentials should be stored securely and used only for authorized WhatsApp API operations.

7. Data Retention

We retain account, message, webhook, and contact data as long as needed to provide services, maintain records, resolve disputes, comply with legal obligations, and improve platform reliability. Businesses may request deletion of their data as described in our Data Deletion Instructions.

8. Customer Responsibilities

Businesses using Suite are responsible for obtaining necessary permissions, consent, and opt-ins before messaging their customers through WhatsApp. Businesses must comply with WhatsApp Business Messaging Policy, Meta Platform Terms, and applicable data protection laws.

9. Your Rights

Depending on applicable laws, you may request access, correction, deletion, or restriction of your personal data. To submit a request, contact us using the details below.

10. Data Deletion

Users can request data deletion by following our Data Deletion Instructions: https://suite.autoflowmatrix.com/data-deletion

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us